Frequently Asked questions

You can easily find your file number at the top left of all our letters :

Call us at 01 34 57 37 00 (+33 1 34 57 37 00), and please provide your surname, first name and last known address as well as the name of the company from which you have incurred a debt. Our operator will give you in return your file number and the number of the service in charge of your file.

By credit card: 
From the home page click on “Pay online” or by phone calling the number provided in the last letter you have received from us.
Warning: AMERICAN EXPRESS cards and withdrawal-only cards are not accepted.

By check :
Send your check (to the order of Recocash) to the address provided in the last letter you have received from us.

Warning : Please either write your file number on the back of the check or attach to the cjeck a copy of your letter.

By bank levy :
Call us at the number provided in the last letter you have received from us. A Recocash advisor will assist you in processing this payment solution.
Plese note that
Warning : the payment by levy is a payment in installments. Therefore its implementation requires a prior evaluation of your situation and an approval from us.

By cash :
You can pay cash directly at our office during the opening hours of our accounting department: from 9 AM to 12 PM and from 2 PM 4:45 PM (Monday to Friday).
Our address: 1 rue de Clairefontaine, 78120 Rambouillet.
Warning : Please do not forget to bring with you the last letter you have received from us in order to retrieve more easily your file. A receipt will be issued and provided to you in exchange of your payment.

Have you entered all requested information correctly ?
Haven’t you exceeded the ceiling of your credit card ?
If you are a foreign resident, you may want to check that your credit card is an international one.

If after all these checks, the problem still persists:

• You can either go with another means of payment (for payment from abroad, use payment by check in Euros).
• Or you can contact us by phone or by mail to the contact details indicated in the Recocash letter.

Warning : Please provide your file number so that your request can be processed.

Have you entered your correct file number? (5 to 9-digit number on your Recocash letter excluding the 3 letters after the file number).
Have you entered the zip code indicated in your Recocash letter? If you have moved to another address in the meantime, please respect the old zip code indicated in the letter sent you.
If, despite all of the above, the problem still persists: please contact us by phone or mail to the address given on your Recocash letter, mentioning your file number.

Warning : Please note that if you do not indicate your file number, your request will not be processed.

Make sure beforehand that it is not a reminder letter that would have been sent at the same time as your payment, in which case the reminder should not be taken into account.

If this is not the case, you can report the problem in different ways:

From the Debtor Area : Enter your file number and department number and press the “validate” button. Then click on “consult”, then in the section “you want to leave us a message”, select as a reason “you have already paid” and complete the form.

By mail: It is necessary to send us a proof of payment to the address indicated on your Recocash letter mentioning your file number.

Depending on your method of payment, the proof to be provided to us may be different:

• Payment by credit card, check or money transfer: copy of the account statement.
• Payment by Money Order or Mandate Account: copy of the receipt
• Payment in cash: copy of the receipt.

Warning : Please indicate your file number so that your mail can be properly processed.

Make sure beforehand that it is not a reminder letter that would have been sent at the same time as your payment, in which case it should not be taken into account.
Make sure beforehand that it is not a reminder letter that would have been sent at the same time as your payment, in which case the reminder should not be taken into account.

If this is not the case, you can report the problem in different ways :

From the Debtor Area on the website: enter your file number and department number and press the “validate” button. Then click on “consult”, then in the section “you want to leave us a message”, select as a reason “you have already paid” and complete the form.

By mail: it is necessary to send us a proof of payment to the address indicated on your Recocash letter mentioning your file number.

Depending on your method of payment, the proof to be provided to us may be different :

• Payment by credit card, check or money transfer: copy of the account statement.
• Payment by Money Order or Mandate Account: copy of the receipt.
• Payment in cash: copy of the receipt.

Warning : Please indicate your file number so that your mail can be properly processed.

From the Debtor Area on the website: Enter your file number and department number and press the validate button. Then click on “consult”, then in the “you want to leave us a message” section, select as a reason “You have paid and wish to receive a payment receipt” and complete the form.
By phone: contact us at the number provided on the Recocash letter sent to you and including your file number.
Warning : Please make sure to have with you your file number as you call us so that your request can be processed.

By mail: To the address indicated on the last Recocash letter you have received from us.
Warning : Please indicate your file number so that your letter can be processed.

Contact us directly by phone at the number provided in the last letter received from Recocash and we will evaluate your request.

From the Debtor Area on the website: Enter your file number and department number and press the “validate” button. Then click on “consult”, then in the section “you want to leave us a message”, select as a reason “you want to commmunicate your new address” and complete the form.

By phone: Call us at the number provided on the last letter received from Recocash.

By mail: Write to us to the address indicated in the Recocash letter.

Warning : Please indicate your file number so that your request can be processed more efficiently.

If you know the new contact nfrmation of the person at stake, please send them to us so that we can find a solution wiht him/her.
If you do not know his/her new address, please retrun all letters to the post office without opening them so that this one returns us the letters with the mention “Does not live at the indicated address”.

From the Debtor Area on the website: Enter your file number and department number and press the “validate” button. Then click on “consult”, then in the “you want to leave us a message” section, select as a reason “other request” and fill in the form with your contact details and specify in the “comment” box that you woul dlike to be recalled at a specific time of your choice.

You can also send us an e-mail to the address indicated on the last letter that you have received from us.

It should be noted that the processing time varies depending on the nature of the mail. For disputes, response times may be higher because they depend on a response from our customers.

Have you specified your name, address and file number in your communication ?
If yes, we invite you to contact us by phone with your file number to ensure that we do have received your letter or email.

You can ask for it by phone or mail to the contact details provided in the letter you have received from Recocash.

From the Debtor area on the website: Enter your file number and department number and press the validate button. Then click on “consult”, then in the section “you woud like to leave us a message”, select the reason “you have a complaint” and complete the form stating the reasons for your claim.

Warning : Please note that you have to attach the proofs and documents supporting your claim.

By mail: by sending us the proofs and documents supporting your claim to the address indicated on the last letter that you have received from us.

In case of submission of an over-indebtedness file: send us a copy of the notification of admissibility or the final plan.
Warning:Please note that the debt claimed by Recocash must be included in your over-indebtedness file.

In case of liquidation or legal redress: send us a copy of the judgment.

In the event of the death of a loved one: send us a copy of the death certificate and the notary contact details if any.

In case of imprisonment of a relative: send us a copy of the certificate of attendance of the penitentiary establishment of less than a month-old.

In case of identity theft: send us a copy of the police report for identity theft.

In case of guardianship or trusteeship: send us a copy of the judgment.

In case of contract termination not taken into account: send us a copy of the letter of contract termination + copy of the acknowledgment of receipt.

In case of credit not taken into account: send us a copy of the corresponding credit.

In case of technical dispute: send us a copy of your registered letter of protest + copy of the acknowledgment of receipt.

In case of commercial dispute: send us the letters exchanged with your supplier.

When there is a return of product(s): send us the copy of the return of material voucher or a proof from the carrier.

If your debt is covered by an insurance: send us the insurance certificate.

If your debt is covered by your mutual health or CMU: send us a copy of the certificate covering the period of medical care.

In case of mediation with a consumer association, FIGEC, DDPP, a mediator or a lawyer: send us a copy of the exchanged letters.